FAQs

CHANGE OR CANCEL AN ORDER

You have approximately 2 hours to cancel an order after checkout.

Unfortunately, once your order is packed, we will not be able to accommodate any cancellation requests.

You can usually cancel payments that are in a pending or unclaimed status. You can only cancel a pending payment that has a “Cancel” link next to it.

From your computer, here’s how:

  1. On the Activity page, locate the pending payment.
  2. Click Cancel under the pending payment.
  3. Click Cancel Payment.

SHIPPING & DELIVERY

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout & free standard shipping on all orders.

For all orders, please allow 1 to 3 business days for order processing before shipping. Orders placed over holidays and weekends will be processed the following business days.

This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days.

U.S orders are shipped by e-Packet, which is a United States Postal Service (USPS) product. After processing and leaving the warehouse, items usually take between 12 – 16 days to arrive at their destination but can take longer from time to time.

U.S orders are shipped by ePacket, which is a United States Postal Service (USPS) product.

Once it ships out, you will receive an email with your tracking information. Please note that the delivery of orders with more than one item may ship on different dates according to stock availability.

  1. Navigate to https://www.aftership.com/couriers/china-ems
  2. Enter the ePacket tracking number in the search bar, do not include any dashes or spaces.
  3. Click on “TRACK”.
  4. View the scan history and status information of your package.

RETURNS & EXCHANGES

We stand behind the products we sell, and your satisfaction with your purchase is extremely important to us. If you are unsatisfied with your purchase for any reason, please contact us at [email protected]. Our store may offer merchandise credit, at our sole discretion, on purchases returned within 30 days of purchase.
We accept unopened and unused products only. We will not accept returns of used products, repackaged products, or opened products.You must contact us before returning any purchase, and receive approval from Angasa store to return the product.Once you receive approval and an RMA (Return Material Authorization) number, merchandise must be returned via ground at your expense, please mark outside of the box with the RMA number. We cannot be responsible for freight or shipping charges back to us. Exchange merchandise will be shipped back upon receipt of the returned product at your expense.
All products require an RMA (Return Merchandise Authorization) before being returned. This number can be obtained by contacting us by Returns Center or email [email protected].
In the event you receive any merchandise you feel is defective due to our error, you must notify the Angasa store within 24 hours of order delivery for any replacement to be considered. If we deem necessary to view the defective products, we may ask for photos or for the order to be sent back to us for our inspection. Merchandise found to be defective due to our error would be exchanged at no charge, includes free shipping and handling for the exchange.
We pack every item as carefully as possible, but occasionally something may arrive damaged. Damages must be reported within 24 hours of delivery of the product. If that happens, please contact us at [email protected].
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